Terms and Conditions​

Welcome to Colour Clinic. By booking an appointment or using our permanent makeup services, you agree to the terms and conditions outlined below. These policies are designed to ensure a safe, professional, and respectful experience for both client and technician.

Booking Policy

Appointments must be booked in advance through our online booking system or by phone 289-839-0258 or email: ita2you@gmail.com.

A $50 non-refundable booking deposit is required to secure your appointment. This deposit will be applied toward your total cost when paying on your procedure day.  Deposits can be sent by email transfer to Marcie at: ita2you@gmail.com.

Cancellations & Rescheduling

We require a minimum of 48 hours’ notice to reschedule or cancel any appointment. Cancellations made with less than 48 hours’ notice may result in the forfeiture of your deposit. No-shows will be charged in full.

Payment Terms

Payment is due at the time of service. We accept cash, major credit cards, debit, and e-transfers. All prices are subject to HST, which applies regardless of payment method including CASH. Prices may change without notice.

Touch-Up and Re-Do Policy

Colour Clinic offers an 8-Week Perfecting Touch-Up at a special rate, available only to clients who have received their original procedure with us.

This appointment is intended for adding further detail or refinements after the initial healing.

To qualify for special pricing, the touch-up must be booked within 6-10 weeks of the original service. After that window, standard pricing applies.

Permanent makeup typically lasts 2–3 years, after which a full re-do is recommended and charged as a new procedure.

Results Disclaimer

Individual results may vary based on skin type, lifestyle, health, and adherence to aftercare. We do not guarantee specific results. Colour retention and fading will differ from person to person.

Aftercare Responsibility

Following aftercare instructions is essential for proper healing and best results. Colour Clinic is not responsible for any outcome resulting from improper or neglected aftercare.

Health and Safety

Clients must disclose any medical conditions, allergies, or medications prior to their appointment. We reserve the right to refuse service if we believe the procedure may not be safe for the client.

Right to Refuse Service

We maintain a respectful and safe environment. Colour Clinic reserves the right to refuse service to anyone for reasons including but not limited to health concerns, inappropriate behavior, or failure to comply with our policies.

Refund Policy

Due to the time and custom nature of each procedure, all services are non-refundable. If you are dissatisfied, we encourage you to speak with us to find an appropriate solution.

Photo & Media Release

With your consent, we may use before-and-after photos of your procedure for educational or marketing purposes. You may opt out at any time by letting us know when filling out your forms in our office prior to your procedure.

Privacy Statement

Your personal information is collected for appointment and health screening purposes only. We will never share your information without your consent. Please refer to our full privacy policy for more details.

Updates to These Terms

These terms are subject to change without notice. The current version is always available on our website.

Last Updated:

May 2025

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